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Senior Manager, Ticket Sales and Experience
UFL- DC Defenders
Salary
$47-$55k/yr
WFH Policy
Hybrid
Location
Washington DC
Job Type
Full-Time
Under general direction, this position is responsible for driving new business through the sale of ticket packages, including season tickets, group tickets, and premium seating for UFL. The Senior Manager will strategize and develop future programs that will align with the local market and league’s long-term sales goals and initiatives. The Senior Manager will provide leadership and mentorship to Ticket Sales & Experience Managers in support of the Director of Ticket Sales. This position will require personal sales, along with subject matter expertise in a designated sales function area as identified by the Director. Subject matter to include but not limited to Premium Sales, New Season Ticket Sales, Ticket Services or any other area of need designated by the Director. This position will be based in Washington, DC and will report directly to the Team’s Director of Ticket Sales and Experience.
What You'll Do
- Personally sell UFL ticket packages for designated team
Strategizing and Implementation of product processes as it pertains to specific product offerings in season tickets, premium sales or group sales
Design and facilitate sales training including but not limited to leading in ticket sales role playing exercises, providing updates on best practices and attending face-to-face sales calls
Onboard new sales reps providing training in regard to ticketing system Archtics, Salesforce, Phone Systems for sales team
Develop and provide executable sales plan for new group and season ticket sales programs that will increase group and season ticket sales for local market teams and share with league if applicable Work to generate sales through deposit holders, existing leads, as well as develop their own leads through personal prospecting, referrals, networking, social selling and effective research
Create and develop new business by regularly pitching prospective clients through virtual presentations, face to face meetings, phone prospecting, social selling and group presentations at events
Participate and lead activities at XFL team, and other partner events to support ticket sales efforts and promotional initiatives with purpose of selling, networking, gathering leads and meeting new prospects
Regularly seek and attend community, chamber of commerce and other organizations
Effectively handle incoming sales calls from prospective clients for all ticket sales products
Effectively follow up with customers and prospective customers in order to build relationships to help drive business meet and exceed assigned sales goals for all ticket products
Meet and exceed excellent customer service expectations managing a client base between of 200 - 400 accounts over the course of the sales cycle from onboarding through the renewal process
Effectively and enthusiastically execute game day activations to provide fans with access and experiences (ie. access to the field, support player autograph sessions, youth clinics, mini games, etc.)
Regularly produce accurate updates on prospecting activity, sales performance, outside appointments and event recaps through the use of Salesforce CRM system
Point of contact for your individual business to UFL team and league level management
Contribute positively to a competitive sales team culture and actively participate in sales team meetings and training sessions
Represent the UFL, the franchise and other partners professionally, with integrity, credibility and good judgment
Bachelor’s degree or equivalent experience required
Minimum of 4 to 5 years outbound sales experience
In market experience with an established book of business preferred
Ability to develop and deliver sound recommendations to senior management
Premium and/or ticket sales experience in the sports and entertainment industry preferred
Minor League or start-up sports and entertainment experience preferred
Experience with Microsoft Office and Google Suite products required
Experience with servicing customers preferred
Experience with CRM system, Salesforce preferred
Experience with a ticketing system - Ticketmaster/Archtics preferred
Recommended Skills
- The ability to maintain professional behavior and appearance
Proven leadership experience in a sales environment
The ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, as well as company documents and records
Strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills
Outstanding customer service and interpersonal communication skills
Solid judgment and interpersonal effectiveness
An interest and ability in serving others as one of the primary functions of their job
Be self-directed and able to work independently
Flexible and reliable team player, both within their department and within the company as a whole
Possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills
Possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives
The ability to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
Strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made
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